More about the ombudsman
Function
The ombudsman ensures students are treated fairly, in respect of their rights, while considering their inherent responsibilities.
Role
The ombudsman’s role primarily concerns intervening in situations that are brought to their attention and that contravene or could contravene students’ rights, with the aim of resolving these situations through conciliation before undertaking a formal intervention process.
Means of action
The ombudsman has the right to investigate and has access to all information related to the situation, as well as to the concerned student’s record.
Power of recommendation
The ombudsman makes recommendations to those directly concerned (students, management, teaching staff, etc.).
The ombudsman may make recommendations to the university administration or to the management of the units concerned as to means likely to remedy the situation or the harms to which the students involved may be subjected.
Following analysis of a case, the ombudsman may raise the awareness of the management concerned (including the university administration, as applicable) or of a group concerned in relation to a problem, systemic or otherwise, falling within their field of competence, with the aim of avoiding the recurrence of harmful situations, or initiating or facilitating change in the environment.
Imputability
While accountable to the university’s Board of Directors to which they report, the ombudsman remains independent of the university’s administration in the performance of their duties. Each year, the ombudsman submits an annual report on their activities and recommendations. It can easily be found under the menu Rapports annuels (in French) on this site.