Co-creation by and for seniors of a single window in mobility to optimize their autonomy

By facilitating the mobility of seniors, it is a whole area of social integration and the health of seniors that is improving. The goal of the MOBILAÎNÉS one-stop shop project is to develop a tool adapted to the reality of seniors to help them identify the mode of transportation that meets their needs and preferences.

Users and actors from the mobility sector will be united in a co-creation activity, by and for seniors, of a one-stop shop that will enable people to move where, when and how they want.This collaboration, which focuses on the sharing of knowledge and experience of representatives of several sectors such as public services, community organizations, citizen-seniors and research, will be organized around three main stages. As a first step, the existing tools will have to be analyzed to see the relevant operations and thus better determine the format and content of an optimal window. Then, a prototype of this "bespoke" window will be created and it will include, for example, an interactive website and 24-hour hotline. Various activities organized with seniors and local stakeholders will anticipate user journeys to highlight the pitfalls and facilitators that will be used to develop and improve the MOBILAÎNÉS one-stop shop. In addition, the one-stop shop will also be evaluated according to criteria determined by the team. Finally, changes in mobility through single window use will be documented by and with seniors.

The one-stop shop MOBILAÎNÉS will therefore bring together in one place the various accessible transportation options to enhance their use, while offering convenience and ease of use in order to help seniors identify the mode of transportation that suits them best.
In parallel with this project, the interactions between the members of the intersectoral team will be considered and studied to identify, then share with other teams, the best practices to be implemented during co-creation activities in a living laboratory context.

This research project is initiated by the Laboratory for Innovations by and for Seniors (LIPPA) of the Center for Research on Aging (CdRV). For more information on this one, see the project page MOBILAÎNÉS on their website.

Members of the team

Principal investigators

Véronique Provencher, Université de Sherbrooke

Dany Baillargeon, Université de Sherbrooke


Hélène Pigot, Laboratoire Domus, Université de Sherbrooke

Nathalie Delli-Colli, Université de Sherbrooke

Mélanie Levasseur, Université de Sherbrooke

Bessam Abdulrazak, Université de Sherbrooke

Patrick Boissy, Université de Sherbrooke

Caroline Proulx (aucune affiliation universitaire)

PhD student

François Racicot-Lanoue, Laboratoire Domus, Université de Sherbrooke


Jean-François Comeau, Université de Sherbrooke

Martin Brochu, Université de Sherbrooke

Mathieu Hamel, Université de Sherbrooke

Mélissa Généreux, Université de Sherbrooke

Mélisa Audet, Université de Sherbrooke

Isabelle Lacroix, Université de Sherbrooke

Suzanne Garon, Université de Sherbrooke


Caroline Proux, Ville de Sherbrooke

Madeleine Bird, Agence de la santé publique du Canada – ASPC

Sonia Doirion, Ville de Sherbrooke

Sonia Quirion, CIUSSS de l’Estrie – CHUS

Christian Bibeau, Corporation de développement communautaire de Sherbrooke

Mali Prud’homme, SAGE-Innovation

Rémi Demers, Centre des activités de Sercovie

Micheline Roberge, Table de concertation des aînés de l’Estrie

Ghyslain Goulet, Accélérateur de création d’entreprises technologiques – ACET

Gina Bravo, Centre de recherche sur le vieillissement de l’IUGS

Sylvie Fowlis, Centre de recherche sur le vieillissement de l’IUGS

Serge Vincent, Société de transport de Sherbrooke – STS


Invited speaker
  1. Baillargeon, D., Provencher, V., Delli-Colli, N., Pigot, H., Boissy, P., Abdulrazak, B., Levasseur, M., & Audet, M. (March 4th 2020). Favoriser la co-construction et la participation sociale grâce aux approches living labs : Le projet Mobilaînés du LIPPA.Séminaire « Travail et créativité : approche croisée à l’international ». Université Rennes 2. Rennes, France.
Oral presentation
  1. Audet, M., Paris, M., Brochu, H., Brochu, M., Desjardins, C., King, G., Langlois, L., Rousseau, C., Baillargeon, D., Delli-Colli, N., Garon, S., Pigot, H. Provencher, V. Démarches de recherche intergénérationnelles entre co-chercheurs académiques et ainés au Québec : expériences du GRIVE et du LIPPA. Journée scientifique de l'Institut de la longévité, des vieillesses et du vieillissement, Grenoble, France, 18 octobre 2019.