Julie Béliveau, Professor, Université de Sherbrooke
Jean-Yves Simard, University of Montreal
This session will focus on two areas of interest:
- Implementing the Planetree model: research-based lessons and best practices
- Measuring the impact of patient-centered care: a logic model and evaluation tools
A research-based guide to implementing and evaluating a person-centered approach
Session description: briefly describe what participants can expect from your session
This session will launch a guide based on the final results of a three-year participative action-research project that took place within five institutions of the Planetree Quebec Network. The guide includes three sections. The first one presents a logic model, built on the 51 Planetree designation criteria, that displays all the steps required in implementing Planetree, from decision to designation, as well as the expected outcomes on organizational performance. The second section showcases a 4-phase process model focusing on implementing and sustaining the Planetree approach within an organization. It includes lessons learned, pitfalls and best practices at each phase. The last section provides evaluation tools to assess the impacts of patient-centered care within the organization. It also offers a step-by-step approach to use the Learning History method as a way to closely follow perceptions of stakeholders during the implementation of Planetree and involve them in a collective learning process.
Key takeaways participants can expect from session
Participants will leave with a set of tools to support them in their implementation of the Planetree approach. They will also have online access to this research-based guide and a better understanding of how to use it to help them in their efforts.
Outcomes that demonstrate impact
This guide reunites lessons learned and best practices that came out of the three-year study, as well as models developed by the team of researchers. It also meets managers’ need to better grasp how to address the evaluation of impacts of the Planetree approach in their organization and to have tools at-hand to do so. Decision-makers who participated in this research said that it gave them strategies and means to support the implementation of Planetree within their organizations. It also provided them with an opportunity to reflect collectively on their Planetree journey and make adjustments to sustain their person-centered approach to care and management.
Please describe (75 words max) why you will need a 60-minute time slot
Since the session will focus on two areas of interest (best practices to implement the Planetree approach and tools to measure its impacts) and since our research-based guide includes three interconnected sections, we are asking for a 60-minute slot in order to be able to share the final outcomes of this research project.